T & C
Terms & Conditions of Sale
1. Terms of the Contract
These These Terms & Conditions of Sale apply to all goods supplied by Websuperstore; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is considered an offer by you to purchase the goods in your order. No contract exists between you and us until we have received and accepted your order. Each time you place an order, you will receive an automated email confirming this. The notification of receipt is not a confirmation, that the order has been accepted.
The contract is subject to your right of cancellation (see condition 5 below).
We reserve the right to terminate the contract of sale if the payment for ordered goods is not received in full.
2. Description and Price of Goods
We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer's specification. Despite this, a slight variation in items may occur. We provide you with product information on the website. If there is anything, which you do not understand, or if you wish to obtain further information, please contact the Customer Service Team via email.
3. In the event of larger orders (10 items or more, or above £50)
If, within 3 days of accepting your order, we discover some, but not all of the items, are unavailable*, we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, and the unavailable items total 20% or less of the number of items ordered the unavailable item(s) will be removed from your order and we will dispatch the available goods. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment. Websuperstore will not substitute an item without contacting you first regarding your order(s).
Delivery will be made to the address specified through our checkout when you complete your order.
Orders are aimed to be delivered within 3-5 working days after despatch*(Excludes UK Express**). Please note a working day is any day other than weekends and Bank or other Public Holidays.
We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Websuperstore will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
For courier deliveries:
Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.
In the case of express deliveries, if the goods are not received in 1-2 working days please contact us immediately as after 4 working days of despatch, the courier may return the goods to our depot. In the event of re-despatching the goods or in the event of redirection further charges may apply. In the event of charges applying, they will be the same as those charged for the initial despatch.
Websuperstore retains ownership of all goods shipped within the UK until they have been delivered and signed for or left in a safe place by the courier. Once your goods have been delivered, the risk of damage or loss of the item passes to the recipient.
When an item is shipped outside of the UK the end receiver is liable to any and all customs charges and/or local release charges. In the case of these deliveries ownership of the goods transfers to the end receiver when the goods arrive in the destination country.
5. Your Right of Cancellation
You have the right to cancel your contract with Websuperstore at any time up to 7 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing, either by post, by e-mail or by using the Contact Us page of the website.
Should you wish to cancel your contract after the goods have been despatched to you, you will be responsible for returning the goods to our depot within 14 days, at your own cost, unless the goods are faulty or mis-described. Please follow our Returns Procedure (see condition 8 below).
You will be refunded for the goods within 30 days of notifying Websuperstore in writing of the cancellation.
6. Refund Policy
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your PayPal email address. Refunds can take up to 10 working days to process.
All products supplied by Websuperstore have a 6 month manufacturer’s warranty period from the date the goods were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.
Please note, the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use. Consumable items, (e.g batteries) are covered for physical defects in accordance with the terms above. Consumable items, (e.g batteries) are not covered for replacement during 'normal' use.
7.1. Faulty Item(s)
If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website).
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery, consumable items, (e.g batteries) are not covered for replacement during 'normal' use.
The goods should be returned to us in line with our Returns Procedure (see condition 8 below).
We will check products returned as faulty. If the fault is verified, we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.
Please contact us via email describing the type and extent of the fault and we will advise you how to proceed.
If the goods you have returned are found not to be faulty, you will be notified in writing.
7.2. Item(s) Damaged on Arrival
In the unlikely event of you receiving a damaged product, you should notify us in writing (either by e-mail or by using the Contact Us page on the website) within 48 hours of receipt of the goods.
7.3. Wrong Item(s) Delivered
If, by mistake we supply you with an incorrect item, you must notify us within 7 days.
The goods should be returned to us in line with our Returns Procedure. Once we have received the incorrect items at our Despatch Depot the correct items will be shipped within 2 working days and you will be reimbursed for any reasonable carriage charge incurred by the return.
In the event of an item of over 2kg in weight, please contact us as we may be able to arrange a courier collection at the same time as the correct item is delivered (this service is only available if there will be somebody present at the delivery address to accept the delivery and pass back the incorrect goods).
7.4. Item(s) Not Required
If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 7 days of receipt of the item. A refund will be credited back to your original method of payment within 30 days of you notifying Websuperstore of the cancellation.
The item should be returned to us in line with our returns instructions within 28 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'.
This condition does not apply to perishable (those items supplied with a printed Use By date) items, unless previously agreed in writing with Websuperstore.
7.5. Extra Item(s) Delivered
If, by mistake we supply you with extra items, you must notify us immediately, either in writing (by e-mail or by using the Contact Us page on the website) The item(s) should be returned to us in line with our Returns Procedure (see condition 8 below). Once the goods have been returned to the Despatch Depot, you will be reimbursed for any reasonable carriage charge incurred by the return.
7.6 Non-Delivery of Item(s)
Please allow 5 working days from dispatch for the delivery of ordered items. If the items are still not delivered after this time, please contact Websuperstore via email or the ‘contact us’ form on the website. Please provide us with the original order number as reference.
We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods.
8. Returns Procedure
Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary.
We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return.
Items should be returned in their original packaging and 'as new' to the Despatch Depot.
Before returning any items, you must inform Websuperstore of the reason for the return. Please quote your original order number on all returns and correspondence.
In the event of an item returned to Ancient Wisdom Drop Shipping not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.
We advise that customers return items of high value (£15 or more) a return signed for second class.
If an item(s) is returned to Websuperstore without any written communication, and not in line with our returns procedure, Websuperstore will not compensate for any transport costs involved.
9. Limitation of Liability
Websuperstore will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by Websuperstore;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any item of this contract.
10. Data Protection
Websuperstore will take all reasonable precautions to keep the details of your order and payment secure. However, unless Websuperstore are negligent, we will not be liable for unauthorised access to information supplied by you.Websuperstore will not supply your details to any third party.
All though all effort is made to update product images on a regular basis product images are for illustrative purposes and may differ from the actual product. Please note there will be variations in colours pertaining to products manufactured from natural materials (e.g Soap Stone). No replacements will be made if a customer is dissatisfied with the colour of a soapstone product as soapstone can vary from any colour between pink and black. If a customer wishes to return a soapstone item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.
No replacements will be made if a customer is dissatisfied with the colour of any product which is listed as having varying colours in the description. If a customer wishes to return a varying colours item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.
12. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
13. Protecting Your Security
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
14. Placing an Order
By placing an order with Websuperstore you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site. The contract of the sale is bound by the terms laid out in this document.
15. Misuse of Goods
Cosmetic Use Disclaimer
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.
Websuperstore will not be held responsible for any personal injuries that occur from the misuse of goods advertised on this website.